Terms & Conditions

Returns and Refunds Policy
HJ Surf Designs Pty Ltd makes every effort to ensure that customers receive the product they have ordered. In cases where customers receive incorrect or damaged books, we will remedy the situation promptly and professionally. To improve the quality of our customer service, HJ Surf Designs will record all instances of returns and refunds.
Goods such as CDs and DVDs are “Firm Sale” and cannot be returned for exchange, credit or refund.
You may cancel all or part of your order of books that are sale or return provided you contact us before you receive the email notification that your order has been dispatched.
HJ Surf Designs is only under obligation to accept returns and refund in cases where customers receive a product:

  1. in damaged condition;
  2. that they didn’t order; or
  3. that is not what they were led to expect (e.g. the product does not match a description or sample they were given).

In these cases, HJ Surf Designs will refund the price in full and will reimburse the customer for any reasonable charges involved with the return of the product. If the customer prefers, we may provide credit or arrange a suitable exchange in place of a refund.
ALL refunds are dependent on the return of the product to HJ Surf Designs in the same/similar packaging as it was delivered, and in saleable condition (except in cases where a damaged product was delivered). Returns within Australia must be made within 14 days of date of invoice. Customers wishing to return international orders should contact HJ Surf Designs within 7 days of receiving the order.
HJ Surf Designs will NOT send products to customers, on consignment (as sample items), to be purchased at their discretion.
HJ Surf Designs will not refund, credit or exchange products if the customer has received the goods they ordered and simply changes their mind.
If customers insist, they are invited to state the matter in writing and send it to:
HJ Surf Designs Pty Ltd
P.O. Box 22
Bogangar N.S.W. 2488

In certain cases, HJ Surf Designs will accept returns from customers who, acting in good faith, have received a book that was ‘not what they were after’. This decision is to be made at the discretion of the author on condition that:

  1. HJ Surf Designs will NOT reimburse the customer for the delivery cost of returning the book;
  2. refund will only be given if the book is returned in the same/similar packaging and in saleable condition; and
  3. the refund will be paid less the postage and handling costs associated with the original order and less an administrative fee for processing the return of the goods.

HJ Surf Designs will NOT refund customers who simply return books without an adequate reason. If customers are ineligible for refund, we will inform them that they must incur the cost of resending the products.
If customers are not satisfied with the returns/refunds process, they may contact:
N.S.W. Office of Fair Trading
Australian Competition and Consumer Commission

GST
For orders delivered within Australia and New Zealand all prices include GST (Goods and Services Tax), at the rate of 10%.
Postage
Goods are sent via Australia Post. Express postage and courier orders will incur additional delivery charges. Please email sales@hjsurfdesigns to arrange deliveries via express postage and courier.
Books shipped to overseas addresses are sent by Australia Post Economy Air.